This is an example email: Re- (TEST-8) Commented- I need help. Resolution If you change the order of the body parts in the application, the issue will be resolved. The plain text version of the content is used for the issue description or added as a comment and an attachment containing the HTML version of the email body is attached to the ticket.įor Exchange servers, this attachment will typically be named text.html, while for Gmail is can be random. Any 'multipart' subtypes that an implementation doesn't recognize must be treated as being of 'mixed' subtype. HTML version is parsed and turned into wiki markup for the ticket description or comment Actual Results Browse the ticket in the main JIRA application as a Service Desk agent and notice the attachment added with the HTML version of the email body Look in Evolution Preferences -> Mail Preferences -> HTML Mail (tab) What do you have selected in the Plain Text Mode section Show HTML if present Prefer.
Email the mail handler address to either create or comment on a ticket.Setup a Service Desk Mail handler for a Service Desk project.JIRA Service Desk processes only the plain text content and then creates an attachment of the HTML content for these emails. Emails that are composed by the Mac Outlook client are sent with both plain text and HTML versions of the body encode using content-type multipart/alternative.
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